We're here to help

Questions about Widcy, your account, payments, refunds, or anything else? Send us an email and we'll respond as quickly as we can.

Common topics

• Account & onboarding — issues signing up, verifying your business, or connecting your bank account through Stripe.
• Tap to Pay on iPhone — setup, supported devices (iPhone XS or later, iOS 17.6 or later), and accepting contactless cards or Apple Pay.
• Payments & refunds — processing sales, sending receipts, issuing refunds from sale history.
• Team & access — inviting staff, managing roles, recovering access.
• Billing & payouts — Stripe payouts, fees, and reporting.

Stripe-specific questions

Widcy uses Stripe as the underlying payment processor. For questions about Stripe payouts, Connected Account verification, disputes, or Stripe Dashboard access, please also see Stripe support.

Reporting an issue

When emailing us, please include:

• The email associated with your Widcy account
• The iPhone model and iOS version you're using
• A short description of what you tried and what happened
• Screenshots if relevant

Security & abuse

To report a security vulnerability or suspected abuse of the service, email support@widcy.com with "Security Report" in the subject line.